In compliance with PETRONAS Human Rights Commitment, we seek to work with Contractors who share our values of integrity, committed to fighting bribery and corruption and contribute to sustainable development. PETRONAS requires our Contractors to:

  • Respect internationally-recognised human rights, complying with PETRONAS’ Code of Conduct and Business Ethics (CoBE) and all relevant legal requirements.
  • Take reasonable steps to ensure policies and guidelines are in place to demonstrate its respect for human rights including those applicable to its employees and contract personnel providing services to PETRONAS. These policies and guidelines shall include labour rights, workplace health and safety, security, and conditions of employment. The contents of these policies and guidelines shall be made known to employees and contract personnel in languages they understand.
  • Provide human rights awareness training to its employees and contract personnel and ensure all employees and contract personnel providing services to PETRONAS attend the training.
  • Establish a grievance mechanism for their employees, contract personnel and any party involved in providing services to PETRONAS. This grievance mechanism shall be made known to them and in languages they understand.
  • Provide timely feedback to PETRONAS regarding the contractor’s human rights performance within the duration of the contract, as gathered through personnel engagements, questionnaires and other appropriate means as required.

As a minimum requirement, PETRONAS requires our Contractors to adhere to the following principles:

  1. Freedom of Labour, by not engaging or employing people, under any circumstances, against their own free will or engaging in bonded labour/debt slavery.
  2. Prevention of Child Labour, by not employing children below the legal minimum working age requirement of any country. Employees and contract personnel must be at least eighteen (18) years of age (unless otherwise determined by the local laws of the host country).
  3. Wages and Benefits, by complying with all applicable laws related to employee compensation, including minimum wage, overtime hours and legally mandated benefits.
  4. Working Hours, by complying with local laws of the host country or agreements regarding working hours, overtime hours, and work during holidays.
  5. Establish Grievance Mechanisms, which provide a means of grievance reporting and appropriate follow-up measures while ensuring that the identity of the complainant is protected.
  6. Non-Discrimination, by respecting diversity in the workplace and not engaging in any form of unlawful discrimination based on gender, race, ethnicity, skin colour, religion, nationality, sexual orientation, age, marital status, pregnancy, political affiliation, or disability in hiring and employment practices.
  7. Freedom of Association, by respecting the legal rights of employees to become members of a labour union or otherwise.
  8. Humane Treatment, by respecting employee’s rights and ensuring no harsh and inhumane treatment, including any form of mental or physical coercion, or verbal abuse of employees.
  9. Foreign or Migrant Workers, where if foreign or migrant employees are engaged, they are to be employed in full compliance with the labour and immigration laws of the host country. Prior to hiring, the basic terms of employment must be provided to employees in their native language or language in which they understand. Passports and other forms of personal identification must remain in the employee’s possession at all times and are never to be withheld by Contractor or any third party in full compliance with the labour and immigration laws of the host country.

PETRONAS will assess the Contractor’s compliance from time to time by (but not limited to) the Contractors’ Performance Indicator. Failure by a Contractor to comply with the provisions and standards set out in these Principles may result in the termination of the non-complying party’s relationship with PETRONAS and other adverse consequences.

These Principles shall apply to all PETRONAS contractors, subcontractors, consultants, suppliers, agents, representatives and others performing work or services for or on behalf of PETRONAS group of companies. It is the Contractor’s obligation to ensure that any party who is performing work and/or business for or on their behalf adhere to these Principles as well.